Check-In
After checking in, cats are shown to their cat unit and given the necessary time to
settle in.
Living Areas
Each cat unit has its own spacious living area with some containing an enclosed booth for privacy if desired. Each unit also contains a litter box using biodegradable odour-resistant litter, a bed with comfortable bedding, and a play toy such as a scratching post.
Cleaning
Units are cleaned daily with each unit receiving fresh water and litter. Additionally, your cat’s time at the Centre is enriched with the use of music, and scratching posts or toys. And of course plenty of attention.
Food
Meals consist of premium quality biscuits with wet food offered separately. Special dietary requirements and medications can be accommodated at a minimal cost.
Extras
Other activities available include petting sessions, brushing, play and gourmet delicacies.
FAQ
Do you offer an inspection?
Full inspection of our boarding kennel and cattery facilities are welcome between the hours of 3pm and 5pm on all working days, excluding Saturday and Public Holidays, when we are closed to the public.
Do you offer a pick-up service?
IMPORTANT – our pick-up service is temporarily unavailable.
The Pet Care Centre is pleased to offer customers that are unable to attend our facilities in person, a pick-up and delivery service from our sister kennels at Narangba.Please advise at time of booking.*Conditions apply
What if my trip is delayed and I cannot collect my pet on time as arranged?
We ask that you email or Facebook message us as soon as possible to let us know of your delay. We in turn will keep your pet secure and comfortable until you are able to collect them. Any fees as a result of extension of boarding are payable in full on check-out of your pet (for extended delays of 3 days or more it is respectfully requested you settle these fees by discussing a payment over the phone).
What if I need to cancel my booking?
You can cancel your booking at any time with no penalty in low season by phone or by emailing us. We appreciate as much notice as possible as this allows us to offer the position to another pet. During peak times such as Easter and Christmas periods the deposit is non-refundable.
What if my pet is Human Aggressive?
This facility has a policy of refusal for all Human Aggressive pets.
What forms of payment are not accepted?
Regretfully we do not accept direct debit or American Express payments.